Customer Service Manager
Maintains Customer Satisfaction by providing problem-solving resources, Managing Customer Service Staff.
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
- Determines customer service requirements by maintaining contact with customers; analyzing information and applications.
- Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
- HLM side note: Proactive and Reactive skill set, up selling client on additional products - executing client retention strategies.