Customer Service Manager

Opportunity

Maintains Customer Satisfaction by providing problem-solving resources, Managing Customer Service Staff.
 
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
 
  • Determines customer service requirements by maintaining contact with customers; analyzing information and applications.
  • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • HLM side note: Proactive and Reactive skill set, up selling client on additional products - executing client retention strategies.
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Established in 2009, HLM has worked to keep the small business dream a reality for many people. Tired of missing opportunity? Let's start growing your business today!

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Through investments in research and development, we've created our own exclusive software to set goals and produce real, measurable results.