Google reviews, review management, reputation management, seo

Don't Let That Negative Google Review Prevent You From Getting New Business

It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently.
– Warren Buffet

In a competitive market, owning your company’s online reputation can be challenging and time-consuming. Between Facebook, Twitter, Glassdoor, Indeed, Clutch, Google, Yelp, and many other online sites, it's easy for a few unhappy customers (and motivated competitors) to ruin your reputation with a couple of well-placed, well-worded negative reviews. Why should you care?

97% of people start their search for local businesses online.

More than half of those people will only use a business if the local review average is 4-stars or higher.

You have one chance online to earn trust and secure customers. Business listings with few or negative reviews or incorrect and incomplete information get skipped over. Don't let that happen to you.

Brands that build a positive online reputation get rewarded with more SERP visibility and more calls from qualified customers.

Start Building Your Online Reputation by Creating a Google Business Profile

The Good News: Creating a Google Business Profile is free, quick, and easy. Google has autogenerated one for many local businesses based on business information posted on other directory sites. All you need to do is claim it and update it. A fully optimized Google Business Profile is essential to building reviews, earning Google Maps placement, and reaching the top of search results. 

The Bad News: The bad news only happens if your business listing has negative reviews posted to it or if your business was claimed by someone other than you. Either way, you have some work to do. It's not usually hard, just time-consuming. It's more important than ever to take control of your online presence and have a plan for reputation management.  

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The Power of a Positive Reputation

More Customers

Customers research what they need before deciding on a business – this means they will likely look at your business’s reviews and online reputation. Considering that 92% of people hesitate to do business with companies with less than four out of five stars, your reviews are worth your attention. 74% of consumers credit positive reviews with making them trust a local business more. 84% of consumers trust online reviews as much as personal recommendations. Even if you offer a top-notch product or service, your business may suffer if your brand has a negative online reputation. 

Higher Rankings

Google rewards the most popular and prominent companies within their market areas. Your business should be among the most talked about, patronized, and recommended on the internet to get the highly coveted page one placement. If you are ranking in the three map listings on the homepage of Google and you have 20 five-star reviews while the other businesses have two four-star reviews, you can bet that your business will be getting the call. Alternatively, Google may banish your website into the abyss if you maintain a negative online reputation.

Managing your reputation with positive feedback and a solid SEO campaign has a higher chance of getting a page one placement. One of the reasons many business owners hire professional marketers is the need to address customer reviews. Managing ratings and reviews proactively and answering and managing the negative and positive reviews is imperative to rank in search results.

A Solid Foundation

Focusing on your customers and getting positive reviews creates the solid foundation your business needs to absorb the impact of the few negative reviews all businesses are bound to receive. It takes roughly five to seven 5-star reviews to undo the damage of a one-star review. Having a cushion of four and five-star reviews and responding to all reviews will earn you more trust and help keep your reputation intact.

How to fix an imperfect online reputation

Now that you know how important online reputation is for your business, what can you do about it? Here are two simple ways to stay ahead of your online reputation:

  • Set up a Google Alert: Get notifications sent to your email whenever your business name is mentioned online. Google alerts take only minutes to set up.

  • Monitor Social Media: Be sure to monitor your social media accounts continuously and review sites and respond to reviews as they come in..

  • Respond to Reviews (Negative and Positive): As the admin for your Google Business Profile, you'll get notifications sent to your email whenever someone leaves a review. Be sure to respond professionally and promptly to both positive and negative reviews. Respond to reviews left on all Google, Yelp, Facebook, and other reputable consumer sites. 

High Level Marketing Makes it Easy to Manage Your Online Reputation!

Service providers that partner with High Level Marketing for website design and SEO rest easy with one-click access to their online reputation, page rankings, lead generation, and campaign results with our easy to use FootprintTM  Performance Dashboard.  We connect to multiple top sources like Google Analytics, GA4, and Google Business Profile (formerly GMB) for a complete snapshot of your online performance.

When it comes to managing your online reputation, our dashboard allows you to:

Monitor local business listings influencing SERPs 

HLM’s FootprintTM Core70 citation technology maintains the quality and consistency of your local business listings by continually monitoring your data on the top-tier local directories. Our technology creates new citations, builds industry contextual citations, provides data cleansing, prevents online listing hijacking, and a lot more. HLM’s Core70 increases and maintains your business’ credibility with search engines and expands your citation network while ensuring that your local listings are voice search optimized.

HLM Core70 technology saves you hundreds of hours by automatically:

  • Claiming and managing critical listings belonging to your organization.
  • Auditing your locations’ listings across search, maps, and business directories for accuracy.
  • Identifying discrepancies and missing data and correcting all mistakes.
  • Pushing correct location data to search engines and social platforms.
  • Preventing fly-by-night competitors from hijacking your listings.
  • Getting your business voice search eligible for Amazon’s Alexa.

Deploy Google review requests to your customers

The best time to request a review is right after a service is performed. Our automated email sequence provides the easiest and fastest way for your customers to leave a positive review or submit a concern to you by email. This two-email sequence helps you get more positive reviews and helps protect you from negative reviews by offering a way for unhappy clients to voice a concern directly and before they turn to social media.

Manage Google reviews

Forget opening multiple windows; you can review and reply to Google reviews right from your dashboard!

Your online reputation is a dynamic part of your business, subject to change at any time. As long as you are monitoring your online reputation, you can use the power of the web to your business’ benefit. Take action today and keep your reputation in your hands!

Want to know more about Online Reputation Management?

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About High Level Marketing

At High Level Marketing, the primary goal behind everything we do is educating and empowering small business owners like you to understand your options in an effort to make the best marketing decisions that will help grow your business. We develop effective digital marketing campaigns that drive traffic and convert leads. Stop losing leads to your competitors…

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Penny Mayry
Director of Product Marketing